Terms & Conditions

1. About FoodForMe

FoodForMe is an online marketplace that connects customers with small and home-based licensed caterers (“kitchens”). Kitchens prepare the food; FoodForMe provides the ordering platform. Each kitchen is responsible for the quality, safety and labelling of the meals it prepares, and must hold the licences and registrations required in its area.

2. Orders and pickup

Orders are one-off purchases for collection from the kitchen at the pickup time shown when you order. Pickup times are indicative and set by the kitchen.

An order is confirmed once the kitchen accepts it. A kitchen may reject an order, in which case any card payment taken is refunded.

3. Prices, fees and payment

Menu prices are set by each kitchen and include GST where applicable.

Card payments are processed securely by our payment provider. A flat platform fee of AUD $0.75 applies to card payments and is shown before you pay. The platform fee is not part of the kitchen’s food total.

You can order as a guest or with an account. Guest orders can be linked to an account you create afterwards using the same email address.

4. Cancellations and refunds

If something goes wrong with an order, contact the kitchen or FoodForMe support. Refunds are handled by the kitchen or by FoodForMe admins; there is no self-service refund option in the app.

Nothing in these terms limits your rights under Australian Consumer Law.

5. Customer accounts

You must provide a valid email address and phone number when signing up. You are responsible for keeping your sign-in details private.

You can close your account at any time, provided you have no outstanding orders or payments. Order records are retained after closure for accounting and legal purposes.

6. Kitchen accounts

Caterers must provide a valid email, phone number and Australian Business Number (ABN), and each kitchen must have its own ABN. Kitchens can only take orders after a FoodForMe admin approves their application.

Changing your ABN or pickup address requires renewed approval before the kitchen can trade again.

Kitchens must keep their menu, prices and availability accurate, and fulfil accepted orders or reject them promptly.

7. Acceptable use

You must not misuse the platform, attempt to access other people’s accounts or orders, or interfere with payments or other users. We may suspend accounts that breach these terms.

8. Liability

FoodForMe provides the marketplace platform but does not prepare food. To the extent permitted by law, FoodForMe is not liable for issues with meals prepared by kitchens, though we will always help resolve disputes between customers and kitchens.

9. Changes and contact

We may update these terms from time to time; the current version is always on this page. Questions about these terms can be sent via our support page.